The Process

Simple, Fast,
and Dignified

From the moment a referral is made, our team works quickly to get essential household items into the hands of families who need them most.

Step by Step

From Referral
to Home

Royal Furniture Bank operates on a referral-based model. This ensures that the individuals and families with the most urgent need receive support first — coordinated through shelters, housing workers, outreach teams, and Peel's Coordinated Access System.

01

Agency Referral

A registered referral partner — such as a shelter, housing worker, outreach team, hospital social worker, or transitional housing program — identifies a client who is moving into housing and lacks essential household items.

The referring agency submits a referral form with basic information about the household's housing status, size, and immediate needs. All referrals are reviewed to ensure eligibility.

Peel Shelters Housing Workers Outreach Teams Hospitals Coordinated Access
02

Needs Assessment

Once a referral is received, we complete a Basic Needs and Housing Stability Assessment. This reviews housing status, income level, household composition, safety risks, and immediate furniture or household needs.

The assessment ensures we prioritize clients who are newly housed, at imminent risk of homelessness, or living in provisional accommodations.

Housing Status Household Size Income Level Immediate Needs
03

Items Prepared

Based on the assessment, our team at our Mississauga warehouse prepares a tailored package of household items. All furniture is completely pest-free, professionally cleaned, and inspected before delivery.

Pest-Free Guarantee Cleaned & Inspected Tailored to Household
04

Delivered Home

Items are delivered directly to the client's home across Peel Region. Our team handles placement in the home. Someone must be present at the time of delivery — missed appointments incur an additional rescheduling charge.

A flat $300 delivery fee applies, covering transportation, insurance, and the moving team. Royal Furniture Bank absorbs all other costs. Each client is also connected to housing navigation and community support services.

Brampton, Mississauga, Caledon $300 Delivery Fee
What We Provide

Essential Items for
Every Home

Beds & Mattresses

Single, double, and full sets

Tables & Chairs

Dining and workspace furniture

Sofas & Seating

Living room essentials

Kitchen Essentials

Cookware, utensils, small appliances

Linens & Towels

Bedding, bath, and household linens

Dressers & Storage

Wardrobes and drawers

All furniture is provided to eligible clients at a subsidised cost. A $300 flat delivery fee covers transportation, insurance, and the moving team — Royal Furniture Bank covers all remaining costs of collection, warehousing, processing, and reporting. Pick-up is not available; all deliveries are made directly to the client's home.

For Agencies

How to Refer
a Client

We accept referrals from a wide range of social service organizations and housing support providers across Peel Region.

Emergency overnight shelters and drop-in centres
Transitional and interim housing programs
Hospital social work and discharge planning teams
Community outreach and street outreach teams
Housing workers and tenant support specialists
Peel Region's Coordinated Access System

Become a Referral Partner

If your organization works with individuals or families who are homeless or at imminent risk in Peel Region, we'd love to partner with you. Referrals are simple, fast, and can make an immediate difference.

Email: info@royalfurniturebank.org
Phone: 416-433-4793
Location: 5004 Timberlea Blvd, Unit 20-22,
Mississauga, ON
Register Your Agency
Questions

Frequently Asked
Questions

Can I contact Royal Furniture Bank directly without an agency?
Access is coordinated through agency referrals to ensure we serve those with the greatest need. If you don't have a current support worker, contact us and we'll help connect you with a referring agency in your area.
Is there a fee for Royal Furniture Bank's services?
Yes — there is a $300 flat delivery fee. This covers transportation, insurance, and the moving team. Royal Furniture Bank absorbs all other costs including collection, warehousing, processing, and reporting. The service is heavily subsidised; the delivery fee is the client's only contribution.
How do I pay the delivery fee?
The preferred payment method is credit card (a payment form can be provided). If you are unable to pay by card, alternative payment arrangements can be made directly with the referring agency — please speak with your housing worker or support contact to discuss your options.
What happens if I miss my delivery appointment?
If no one is home to receive the furniture at the scheduled time, an additional $300 missed delivery fee applies to cover the cost of rescheduling and the second delivery trip. Please ensure someone is present at the delivery address for the full duration of the scheduled window. Note that pick-up is not an option — all orders are delivered directly to the client's home.
How long does the process take from referral to delivery?
We aim to process referrals and arrange delivery as quickly as possible. We prioritize urgent cases — particularly individuals and families who have just secured housing and are sleeping on floors.
What areas do you deliver to?
We serve all of Peel Region including Brampton, Mississauga, and Caledon.
Can I donate furniture to the Royal Furniture Bank?
Yes! We gratefully accept donations of gently used, pest-free furniture and household items from community members, businesses, and faith organizations. Contact us to arrange a drop-off or pickup.
Funded By Peel Region

Royal Furniture Bank is proudly funded through Peel Region's Reaching Home initiative, supporting individuals and families transitioning out of homelessness across Brampton, Mississauga, and Caledon.